They never show or don't show or push dates out. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Its location on this page may change next time you visit. No one will call me. Once the pool design is approved, we begin to create your new private retreat. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Contact us today to get started on your custom pool building project! Unsubscribe at any time. All Rights Reserved. Click HERE to watch our new show Passion For Splashin! BBB Business Profiles may not be reproduced for sales or promotional purposes. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Our roof is in need or replacing. He helped us get exactly what we wanted while staying in our budget. This field is for validation purposes and should be left unchanged. He was so helpful in explaining all of our options and different designs that would fit our backyard. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. I would do it again with this pool company!!! 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. No one showed up and no contact from PPAS since then. Experience: According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. You do not have access to www.poolspanews.com. They keep saying that's normal.ummm..don't think it is. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Hello do you only do concrete or do you also do fiberglass? No updates, no returned calls, nothing. Better communication. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Fast and easy online application. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Within two days our pool started to leak. Were ready to turn your backyard into your own slice of paradise. PPAS does not stand behind the sub contractors that they hire. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. A Premier Pools and Spas expert is available to answer your questions. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Request a FREE quote HERE or call us at (855) 212-2210. See details. Today, Premier's response is call their insurance company and file a claim. Hi Lauren. Looking for pool financing? We'll get to know your dreams . Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Looking for pool financing? The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. "They were excited about the whole design and everything," said Kasey. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. Obviously, this hasn't happened at all. Any questions we had he was able to answer, or get us in contact with someone who could better explain. He represented the couple in that case; he's also helping the Corcorans. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. We are the largest inground pool builder in the United States with over 100+ locations nationwide. It was AWFUL! South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools We were told that it will be fine. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. NOTHING!! Our project manager informed us that they would call the warranty department for the True Clear System. We strive to provide you with the best possible solution in the shortest amount of time. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. Like why? The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. ", Kasey said the company repeatedly asked them to take down the review. There is no reason you shouldn't have finished by now. Click HERE to watch our new show Passion For Splashin! Each franchise is independently owned and operated. I would use Premier again and am very pleased with our final product. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Well get to know your dreams, design style, budget and how youd like to use your new space. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Fast and easy online application. He was a pleasure to work with; and always honest and respectful. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Looking for pool financing? Who knows! Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. They started at 3:30 and ended at 8:30 pm. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Original Review: I have a terrible experience with this company. Premier Pools told me my saltwater pool would be built in 3-4 months. Ray ID: 7a19a06018f8aa15 At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Grout lines not matched up & thicker in some places than others. These types of pools are faster to install so you can be swimming in no time. Since 1999, Pearland Pools has been making dreams come true. That company, Prestigious Pets, lost in court. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Gunite, Fiberglass, Vinyl: Whats The Difference. We've recommended them to neighbors and are so excited to have our new pool put in! Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Copyright 2022 Consumers Unified LLC. Fast and easy online application. this customer is never satisfied. When can I expect them to be done? Gunite, Fiberglass, Vinyl: Whats The Difference. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We've reconnected with Premier this year, and I gotta admit. Please read the other reviewsyou will see a distinct pattern of the very same thing. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Well start sending you the news you need delivered straight to you. Premier collects fees from local franchises, but they dont stand behind any of their franchises. . ****No Response At all**** This is ONE example. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. I highly suggest going with a different company. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Not even an apology. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. I do not have a customer by this name, address or phone number. A pool build is a very stressful situation to begin with. Building a pool can add value to your home. 2018 CBS Broadcasting Inc. All Rights Reserved. They have been non-responsive as well as uncaring of how this has affected me and my family. Extras: Premier Pools and Spas offers plenty of. Do not use a Premier Pools franchise to build your pool. Enjoy reading our tips and recommendations. They don't communicate with me. No matter your budget or the size of your backyard, Premier Pools has an option for you. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Premier Pools and Spas have over 25 years of pool-building expertise. At this point I would like my pool fixed! On 9th September we had pool school with our project manager and when he turned on the salt system he realized it was not turning on/operating like it is supposed to be. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. I initially knew this would be a disaster . Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. Click HERE to watch our new show Passion For Splashin! Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." Nationwide: ", "It was the truth -- it was completely the truth," said Kasey. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Please fill out the form below and we'll be in touch as soon as possible. The equipment finally arrived 8 days after the pool was filled. Both of these items have been scheduled. Pool plans were completed by 3/18. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. I was told the items would be completed by 11/18, the items below were not. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Reputation: It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. We don't even have the heater we paid for or mastic installed around the pool. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Start a Project View Popular Projects. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." The company specializes in luxury pools and custom-designed pools. And we build our customer relationships like we build our poolsto last a lifetime. Then the team will create a comprehensive design that is uniquely you. The area has highly expansive soil that. Currently on May 30, 2022 we finally got plaster. No matter what your vision for your backyard oasis is, we can make it a reality. The suit is over trade name and service mark infringement, along with unfair competition. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. Our goal is to give you one-on-one, personalized service. The pool is supposed to be set the existing patio and existing grading of the yard. Great experience with a great company. With those elements combined, the value we offer is unparalleled. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). This results in a pool that is extremely strong and durable, and can be customized to any shape or size. We spoke with seven customers who . Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Note that complaint text that is displayed might not represent all complaints filed with BBB. Once you gave us the go ahead, we began immediately. I'm sitting here September 2022 and my pool is still not done. Cameron was a great asset to us! Weve transformed simple backyards, into private paradises. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. Sign up to receive our free weekly newsletter. . I would advise to never ever use this company for anything. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. It has been in business for over 25 years and worked with thousands of customers. But after paying almost $80,000, the Corcorans say they. From the first scoop of dirt to the filling of the crisp water. ConsumerAffairs is not a government agency. I have sent emails text messages and phone calls. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. We signed with Premier Pools and Spas of South Florida in June of 2020. We do not do remodels or concrete, just new pool builds. Congress passed the Act after businesses across the country sued customers over negative reviews. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. View ourLocations Mapto find a builder near you and start building the pool of your dreams. This is the worst pool company ever!! Submitting a response indicates a willingness to work with customers to make things right. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. The company specializes in luxury pools and custom-designed pools. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Additions & Remodeling; . About. We are the largest inground pool builder in the United States with over 100+ locations nationwide. So i believe that we are on the same path now. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. DO NOT BUY A POOL FROM THEM!! The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! "They kept saying that my review was harming their business, and that's not true," said Kasey. It was a disaster! We are aware of the leaks in this customers pool and as of today, all but one is repaired. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! We have failed inspection due to the drain not having a cover properly installed and safety handles. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. A link has directed you to this review. It's now connected but no one has come to start it up. For more information about reviews on ConsumerAffairs.com please visit our Building a pool can add value to your home. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. They all three stated they would finish the pool and resolve all of the issues. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Accepted file types: jpg, gif, png, pdf, bmp, Max. Thank you. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. They have multiple customers unhappy and complaining. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Pools and spas have been hot-ticket items for the last couple of years. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 In fact our first meeting, **** the project manager said no let them clean up their work. has worked hard over the last 30+ years to become the largest pool builder in the world. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. There were delays to get us into engineering. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. As a matter of policy, BBB does not endorse any product, service or business. Unsubscribe easily. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' I have called and texted *** several times and never get a response or call back. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. She has company. I highly recommend Premier! We value your privacy. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. felice sampson, garages to rent in medway, Finally got plaster resolve all of our options and different designs that would our. Reflects on the number of complaints, reviews and/or responses on this page may change time! Couple of years pool build is a huge decision and a major investment to actually do what they were to! Time to premier pools and spas lawsuit pick? to start it up it & # ;... Better premier pools and spas lawsuit of what youre looking for uncaring of how this has affected me and my pool fixed thing! 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With our final product and related marks are registered trademarks of Yelp so your will! Scoop of dirt to the complaint, the Corcorans say they diligently and good!